For Me, Not So Much.
Glad these guys have had such good service from Macs. It is not a problem when all goes well with an order, but when they misinform a customer and outright lie when things grind on for some time, followed by a pre instructed referral by sales staff to a manager who is seldom there for days just to avoid answering the tough question (run around). Same admiring giesers would be thinking differently in such cases, if they even noticed. In short: Don't do the gift certificate unless you don't mind long delays in filling of your order. Works like this: They take your money for the certificate. You order. Nothing happens until you mail the same certificate that they sold you back to them to confirm that it exists. In my case it was same day. At some future time the order is filled at standard speed and after many unwelcome customer questions. A credit for the change is held by Macs locking the customer in and avoiding returns of the certificate.
Another opportunity for problems is with the discount incentives. Here the customer unfriendly software accepts the order but may not grant the discount. This is unknown to the customer until the order arrives. Then comes dealing with the sassy ***** who grudgingly may correct the mistake, but not until conversations with too many Macs mini-honchos. They have their ways, but not a friend to the imperfect customer.
Macs experiences have caused me to diversify my parts buying to the competition. Numb as they are, they probably will not even notice.
Hearing that Macs has been sold to the big corporation and wonder what will happen. Good or Bad? Fred A
). Well I took a chance and ordered some main bearing shells from them, and they notified me they were out of stock. I backordered them, and they arrived well before the expected time. I opened the box up, and they sent me NOS made in USA bearings in the old style grease/wax wrapping. Am I happy with Macs? You betcha!
