What's happened to Grundy? I've been with them for 20 years. Had good service and a real car person on the otherend when I've had questions. Just called for the first time in a few years and got a real runaround. First I had to wait for 10 minutes to get an agent. Then she didn't know much about cars or car insurance. The I learn Grundy as I knew it may be gone and they may now be part of a mega insurance company. Am I behind the times? What's happened? Who has switched and who do you like?