I deal with Carpenters and always visit them when in Charlotte in April. Last year I purchased some repop outside mirrors that were beautiful, but the heads vibrated while driving. I hesitated, expecting a run-around, but eventually phoned to complain and was somewhat surprised that the parts rep. offered a full refund. This was a visa credit and I recieved a credit statement in the mail 5 days later. The rubber parts (roof rail weatherstrip) that I purchased at the same time were not cheap, but they fit absolutely perfect. I don't mind paying for quality parts, especially when they are backed up by excellent customer service. Cheers : Bruce