Marshall V. Daut
Well-known member
Good for you, Randy Gross! That's the absolute correct business response to keep your customer base happy, as well as make a good impression upon potential customers. You recognized the customer's problem, addressed its cause, made no excuses or accused the customer of wrong-doing, and you supplied a viable solution that was favorable to both of you. You'll be in business for a long time with excellent customer care like that. With only a couple exceptions, we in the antique car community are blessed with honest businesses like yours that are responsive and pro-active in resolving problems that ALL businesses face sooner or later. Too bad we can't get the rest of the American business sector to behave as upstanding as you have. Marshall