Yet another MACS experience !

For me and my crew it's Joe's Antique Auto Parts in Uxbridge, Mass. same day shipping, extra personal experience. Maybe a few less items, but check Joe first.

Just checked out Joes web site. $5 for a catalog? Poor business decision. I'll stick with C & G and Vanpelt. Great service, and really nice, free catalogs.
 
Just checked out Joes web site. $5 for a catalog? Poor business decision. I'll stick with C & G and Vanpelt. Great service, and really nice, free catalogs.
Joe's complete catalog is on line and when you order something he'll send you a catalog and when I placed an order at about this time last year he included a really nice calendar. AND his shipping costs are the best. JMHO.
 
I run a small restoration/rod shop and we use Macs for the majority of the parts we need, it has been a bit of pain with the Eckler's change over but for the most part I have been happy with their service.
I used to deal with Sacramento vintage ford and few other smaller parts suppliers and sometimes i still do I prefer to call a smaller company and talk to the same sales rep that I talked to yesterday.
there is a good chance that if Macs doesn't have the part most of the other main suppliers won't either unless there is one on the shelf. there are only a few manufactures for all these parts so if Vintique has run out of one item then all you can do is wait or get on the phone and see who has one hanging out on a shelf.
 
I have never done business directly with Mac's and do not plan to. I did however have to contend with the junk ordered by a customer brought to my shop. I urged him to return the parts and buy better quality parts from another vendor I trusted. He had nothing but problems with trying to return the stuff that was nearly unuseable. He never got them returned, but did order the parts from a better vendor and all went smoothly from there other than hard feelings with Macs in general. I doubt he ever orders another part from them. Rod
 
I've been buying parts from Mac's since 1990. Only once have I been disappointed. That is once out of at least 50-75 orders. Plus it's super handy for me to run across the border to pick up parts without having to pay shipping.
 
My soapbox is the shipping and handling charges some of these folks charge. We ship via FedEx and UPS daily. Their rates for little guys like us are reasonable but we realize that a volume shipper gets really good rates. So, if MY cost to ship a box to the vendor is much less than the vendor charges to send the same size and weight box to me, I get suspicious. We ship daily (as I said) and our handling costs are almost nothing. We do buy bubble wrap and tape but we reuse incoming boxes. Labor cost per package is really low....how long does it take to wrap a package? My opinion is that vendors like to charge so there is an extra average of 10%-15% added to an order......called gravy. It's a scam. The honest vendors charge actual shipping cost.
 
We quit buying from Mac's a long time ago because most of the parts, such as point sets, were not usable. We recently did work on a customer's '57 Chevy, and ordered from Ecklers. VERY high prices, but parts arrived in a couple of days, and were OK. Shipping costs via UPS just took a big jump.
 
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