I think the biggest single factor that has had negative effect on USPS is Amazon dumping all their packages at local post offices. I retired a couple years ago after 33 years as rural mail carrier in small town central Minnesota, so I witnessed the advent of online buying and the subsequent change in mail type. when I started 95% of what I delivered was letters, magazines and newspapers. When I retired packages accounted for 80-90% of the volume. When Amazon started sending a truck to our post office they "told" USPS they would be there at 5:30 am. Too bad that the postmaster normally started at 7--she was told "be there", and gets no extra pay for the early time, nor the several hundred extra packages that need to be sorted. I talked with her just before Christmas and she told me that two Amazon trucks had dumped nearly 1000 packages that day---in at town with population of less than 400. Multiply that by the many thousands of towns across the country and you can begin to understand that USPS is accepting volumes of packages beyond the capacity to efficiently process and deliver them. Add in the fact that some employees could give a damn, some are dishonest and will steal packages and mail, and bad weather, authoritarian, ignorant management, etc, etc, etc. So out of the billions of mail pieces handled, it is actually surprising how much does get delivered on time. If you have a good mail carrier, tell them you appreciate them. I took pride in my accuracy and quick delivery and it was evident my customers appreciated it, especially at Christmas time with all the goodies left in mailboxes for me. Even during the year I would encounter still warm cookies, even hot carmel rolls. I delivered to 620 families over 72 miles, one of three routes in our office. Cheers. Rod