So disapointed in Macs

Growley bear said:
I had a similar experience and will NEVER conduct business with them or recommend them to any one.

Chet
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Me too.......

Eighteen months ago they got me but good on an expensive upholstery piece that was useless. I make no excuse for my stupidity, but now smart.
 
dpson said:
Well, I just placed a fairly large order with Mac's for a Cartouche interior kit for my 31 Roadster. My first order with Mac's. This is far from a show car and I just couldn't see spending the extra money for LB.

We'll see how it goes....
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After one year of use, if it fits, you will wish you had driven to L/B and picked up a good kit..
 
I ordered parts from MAC's about 3 month ago ,took 1 month to arrive.Mac's have dropped the ball....Snyders for me from now on ..maybe Berts or Brattons are OK
 
rusty12 said:
I rarely order from Mac's because they are probably the furthest away from me when compared to any of the other vendors This, of course, means higher shipping cost and longer waiting times. However, I have found that when all the other vendors are out of stock of a particular item, Mac's will almost always has one in stock. Maybe because they are such a large company they can afford to stock higher quantities? When I have purchased parts from Mac's I have always been satisfied with both quality and service. No complaints from me.
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Maybe because few use them so they never sell out?
 
Totally amazed at responses here - how does Macs survive??

probably by catching unsuspecting buyers like me.

Lesson learnt & passed on - thanks guys.
 
BobbyG said:
Totally amazed at responses here - how does Macs survive??

probably by catching unsuspecting buyers like me.

Lesson learnt & passed on - thanks guys.
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I think it has more to do with the socio-economic status of the typical Model-A owner. Just like the one above regarding the Roadster upholstery kit.
 
BobbyG said:
Totally amazed at responses here - how does Macs survive??

probably by catching unsuspecting buyers like me.

Lesson learnt & passed on - thanks guys.
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How many A owners don't get get on the car forums to get this feedback? When I was a new A owner I didn't know who was best but I got to this forum and soon found out. I ordered from Mac's only once because they had a bearing that everyone else was out of stock. I must say that there were no problems but I'll order from my favorite 4 (A&L, Bratton's, Snyder's and Bert's) unless they are all out of stock on something.
 
Try PV Antique & Classic Ford, Inc. for personalized service. They are in their 40th year selling Model A Parts. Inquiries and questions can be answered. If in doubt about the quality of a part they will give you honest feedback.
Vic
 
NORTHEASTVIC said:
Try PV Antique & Classic Ford, Inc. for personalized service. They are in their 40th year selling Model A Parts. Inquiries and questions can be answered. If in doubt about the quality of a part they will give you honest feedback.
Vic
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Nice little plug for yourself there :-) Do you guys have a catalog? Thanks.
 
When I first got my Model A someone gave me a Mac’s catalog, so I ordered a lot from Mac’s. I discovered some repo parts are not very good, but for the most part was happy with Mac’s. Then I discovered Snyder’s and Mike’s and have been ordering form them. I wanted a part that only Mac’s carried so I ordered last month, took 7 days to reach Calif. Everything I ordered good quality. So I must say that for the most part I am happy with Mac’s.
 
Skibb said:
Me too.......

Eighteen months ago they got me but good on an expensive upholstery piece that was useless. I make no excuse for my stupidity, but now smart.
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Too early old too late smart. Seems the lessons I learned the best are the ones that were from a hard experience.

Chet
 
My father would say "A measure of a good business is not what they do when things are going well but rather how they handle things when they go wrong".
 
Tom - and others - I have talked with both Walt and Jeff and found them to be very honest, candid, and cordial. Early in the year I realized that I had not received a 2013 Bratton's catalogue. One phone call to Walt, and a few days later a FIRST CLASS delivery of the catalogue showed up. That is real class and caring !!! Joel
 
Probably 15 years or so ago, I was on a tour with my local club that found us in Baltimore, parked down at the Inner Harbor planning to stuff ourselves with crab cakes and adult beverages. When I exited my roadster, I noticed that the prop nut had fallen off of my top bow pivot on the left side and was NOT on my running board. I called Bratton's and they were still open and had them in stock. I didn't catch the guys name, but bottom line is that after they closed for the day, he drove down to the Inner Harbor and brought me a prop nut. Wouldn't even let me buy him a beer. As a result, I did a fair amount of business with Brattons over the years, and I live in the shadow of Snyder's.
 
Mike V. Florida said:
My father would say "A measure of a good business is not what they do when things are going well but rather how they handle things when they go wrong".
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I can relate to that. When I was in sales, I won my best and most faithful customers by being honest about my mistakes and by making good on them.
 
Yup,
I'm currently dealing with an issue with Macs as we speak. Ordered a pair of 61/2" quarter panel patches and they send me 5 1/2" patches.
I already bought 5 1/2" patches from another vender that just listed them as quarter panel patches Realized that they were too short so thats why I specifically ordered the 6 1/2" panels from Macs.
So for a week now they have got their "tech" looking into the issue. I'll check with them again on Monday and stop payment if I don't get the right part. Seems like that they are just leading me along.
-Pat
 
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