SMS Auto Fabrics

I only bought fabric from SMS and had no trouble in years past but I've noticed a change within the last 8 years or so. I don't know if they lost a key person in their management or what but they don't stock as much of the material as they used to. They were the only supply for my Mercury projects but they don't have that stuff anymore either.

Times change and unfortunately many times it's for the worse. If they want to make any money at all, they better get on the stick or they will end up just like LB did, overextended, making promises they can't keep, and selling second rate product.
 
Kube said:
I agree 100%.
This is sad as they are one of two bidding on the remnants of the lebaron business. Unfortunately, the other is Ecklers, and if Pete is correct, we are all in trouble - Ecklers doesn't exactly have a stellar reputation.
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Personally, I would have rather seen Eckler's get it.. Eckler's while not the best, as some positives. I have ordered a total of 5 Cartuoche upholstery sets from Cartouche/Ecklers. While the quality was not that of Lebaron Bonney; the turnaround time was quick (3-6 weeks) and ANY issues that arose were fixed in a timely manner.... That's just my experience and others vary..
 
Has anyone ever reported their problems with SMS to SMS' State Attorney General? In most states Attorney Generals are empowered to keep an eye out for bad or illegal business activities operating within their State. I can't imagine SMS ignoring them.

Just a thought

Tom
 
35fordtn said:
Personally, I would have rather seen Eckler's get it.. Eckler's while not the best, as some positives. I have ordered a total of 5 Cartuoche upholstery sets from Cartouche/Ecklers. While the quality was not that of Lebaron Bonney; the turnaround time was quick (3-6 weeks) and ANY issues that arose were fixed in a timely manner.... That's just my experience and others vary..
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Folks I work for part time doing repairs and service on Model A’s only, have used Cartouche for years and have had good experiences with them. Granted the quality is different than Labaron Bonney but Cartouche will make attempts to make things right and don’t leave you held up for months at a time. I agree, I’m hoping SMS doesn’t get what left of the LB business.
 
I have bought NOS material on three occasions from SMS and have to date not had any issues with supply. Always dealt with a chap called Doug who has been pretty helpful. Normally replies to mails promptly so for those awaiting material may be worth putting his name in the subject line.
 
Deuce-Addict said:
Always dealt with a chap called Doug who has been pretty helpful. Normally replies to mails promptly so for those awaiting material may be worth putting his name in the subject line.
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That almost wreaks of that QUID PRO QUO stuff if you have to beg some particular Doug-dude to do you a favor for something you've already paid dearly for. In fact, that's just downright BS! DD
 
V8COOPMAN said:
That almost wreaks of that QUID PRO QUO stuff if you have to beg some particular Doug-dude to do you a favor for something you've already paid dearly for. In fact, that's just downright BS! DD
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Fair point, perhaps I should delete my thread, I have no connection with them and was only trying to be of help with those struggling to get an answer.
 
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I'm not sure what Eckler's relationship with Cartouche is. If they own it, they already have a brand that they could improve on. It's listed as a Mac's divisional company. If it is a subcontractor then I can see why they might want LB but I don't know.

Corporate run companies like Eckler's tend to only concentrate on the core business products that make the most profit. LB never offered upholstery for any of the plain mid century Mercs (49-51). They only offered it for the convertibe models which are completely different that the sedans & coupes. They had a decent list of Ford models but there are more of them out there than the Mercs. I'm concerned that any corporate owner would continue that and possible even discontinue some of the original offerings since they weren't big money producers. At least SMS had the materials I needed when I had to sew my own stuff. From what I've seen on their web-site, they no longer offer that material. What happens now is a Big Mystery.
 
Deuce-Addict said:
I have bought NOS material on three occasions from SMS and have to date not had any issues with supply. Always dealt with a chap called Doug who has been pretty helpful. Normally replies to mails promptly so for those awaiting material may be worth putting his name in the subject line.
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Every time I have called, the person on the phone always has to talk to Doug and have him get back with me. I haven't talked to Doug yet and have waited patiently since May. Doug must be one busy guy...especially since their phone message says they have "a high volume of calls" and if you have an inquiry, to send an email. Now I understand why there is such a high volume of calls.

After reading what others have gone through and the BBB reports, I think they must have some serious issues.
 
V8fordman,
While this topic got off track, My one and only transaction with SMS was for material for a 1955 Ford. After them missing the deadline by 8 weeks it took daily phone calls to annoy them to death to finally get my order in shipment. I sincerely hope they realize by purchasing Lebaron Bonney that their call volume will likely double..
 
Just an update...As of today, my order has been in place for 14 months and no material has been delivered. Last month (7/23/2020) I requested a refund and received an email message from them that they would "cancel and refund". Still haven't heard from "Doug" either.

I would suggest that anyone who has the idea to purchase from or use SMS in any form or fashion, DON"T!!!!
 
v8fordman said:
Just an update...As of today, my order has been in place for 14 months and no material has been delivered. Last month (7/23/2020) I requested a refund and received an email message from them that they would "cancel and refund". Still haven't heard from "Doug" either.

I would suggest that anyone who has the idea to purchase from or use SMS in any form or fashion, DON"T!!!!
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I’ve dealt with SMS one time and it was the worse experience I’ve ever had. Avoid SMS at all cost.
 
Thanks for the update. Sorry that they couldn't deliver for you and the rest of the hobby looking for a replacement for L-B.
 
I paid up front for a complete interior. It took 18 months to get the order complete. I had to threaten going to the BBB before they took me seriously. The carpet was not Taylored to fit around the steering column, even though it was supposed to be a fit for the 54 Merc. They also send a wrong sized package tray and it was not the correct color. They never returned phone calls or made any attempt to satisfy my questions as to why it took so long. By the way they even had a sale after my order as if they were trying to get more orders.
 
54Merc said:
I paid up front for a complete interior. It took 18 months to get the order complete. I had to threaten going to the BBB before they took me seriously. The carpet was not Taylored to fit around the steering column, even though it was supposed to be a fit for the 54 Merc. They also send a wrong sized package tray and it was not the correct color. They never returned phone calls or made any attempt to satisfy my questions as to why it took so long. By the way they even had a sale after my order as if they were trying to get more orders.
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Sounds like nothing has changed with SMS. They’ll lie and avoid you like the plague once they have your money.
 
From their 2022 website:

"If you ever feel you are not getting the service you desire from SMS Auto Fabrics, please feel free to e-mail me personally at doug@smsautofabrics.com. I will answer your questions and get back to you as soon as possible."
Doug Pollock, owner

Most of the posts here are more than a couple of years old. Has anyone recently had problems and attempted to contact the owner via email?
 
Randy in ca said:
From their 2022 website:

"If you ever feel you are not getting the service you desire from SMS Auto Fabrics, please feel free to e-mail me personally at doug@smsautofabrics.com. I will answer your questions and get back to you as soon as possible."
Doug Pollock, owner

Most of the posts here are more than a couple of years old. Has anyone recently had problems and attempted to contact the owner via email?
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The only way I could get Doug to respond or anyone else for that matter was when I went to their Facebook page and gave them a unfavorable review. A local automotive upholstery shop near me had the same experience when purchasing material from SMS. He said never again !
 
Do a Google search on reviews on SMS Auto Fabrics and read all the nightmares others have had with this company.
 
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