KMBeers
Senior Member
My shifter was rebuilt in late 2024 and after about 1700 miles the shifter handle broke. It was rotating just below the bend near the bottom. I am somewhat new to Model A’s so some of you folks might have seen this before. After a closer inspection there did not appear to be a bevel on either side of the joint and there was no visible weld. It appeared that the only thing holding it in place was the plating. I had the work done by Schwalm’s where the transmission, shifter, and the motor were all done at the same time. They were great to work with and with this issue they again demonstrated excellent customer service which is why I am posting about it here.
My shifter broke on Wednesday night when I was just leaving for a twilight cruise. I took some pictures and sent them to Jen and Ora at about 8:00 PM. I received a quick response by 9:30 the next morning and they confirmed that I could drop off my shifter on Friday. They thought they would need a week or so to get the handle replaced with the load in the shop. When I showed up on Friday, Jeff jumped right on it and 40 minutes later I was on my way with a functioning shifter sporting a new handle. Pictures of my broken shifter are posted below.
That is outstanding customer service! My shifter is back on the car and I had it out for a ride today. Ora, Jen, Jeff, and the rest of the team at Schwalm’s are “top notch” and have my highest recommendation.
My shifter broke on Wednesday night when I was just leaving for a twilight cruise. I took some pictures and sent them to Jen and Ora at about 8:00 PM. I received a quick response by 9:30 the next morning and they confirmed that I could drop off my shifter on Friday. They thought they would need a week or so to get the handle replaced with the load in the shop. When I showed up on Friday, Jeff jumped right on it and 40 minutes later I was on my way with a functioning shifter sporting a new handle. Pictures of my broken shifter are posted below.
That is outstanding customer service! My shifter is back on the car and I had it out for a ride today. Ora, Jen, Jeff, and the rest of the team at Schwalm’s are “top notch” and have my highest recommendation.