inex01
Senior Member
This past spring I purchased six new Lester white wall tires from Universal Tire in PA. After I mounted and cleaned off the protective blue film they looked super! But within three days they were turning a yellowish color. I called Universal and we discussed and if was determined that the cleaner I was using could have be the cause because it was known that in the past this cleaner would take the oil out of the rubber. So I changed the cleaner to an organic brand and same problem the darn tires turned yellow again. Now I was thinking that Universal would just blow me off and was ready to have a battle on my hands. Well guess what? When I called Universal Mike answered the phone and when I started to explain the problem his immediate reply was “They are under a 5 year warranty” next he offered to not only exchange but he would also remove the old tires and install the new at no charge if I brought to him. Well they are only a couple of hour drive away and yesterday may Wife and I did just that. When we arrived at 8:45AM Mike was in the office and he IMMEDIATELY took my tires and personally started the exchange, in less than 45 minutes all tires were mounted and back in the car for the trip home! What wonderful service I received and what a great experience, OK the tires were faulty “Things Happen” but this vendor Universal Tire really stands out to be of the highest standards, and Mike was exceptional! So if you are buying tires this is the place I would strongly recommend and the type of organization that is a valuable asset to our great hobby. 