Thanks very much for all the kind posts about my reply to Bob and the many of you that have purchased from Sullivans Garage (me) and enjoyed the products, price and service.
I dont want this to sound lie a commercial at all, but do want to highlight of few ways I try and go above and beyond to service customers, because I do have a significant following and 80% of my customers are repeat.
On Ebay tonight I am just a couple ratings shy of 23,000 POSITIVE ratings , with 5 negative in the past 12 month. Thats not an easy accomplishment on ebay, plenty of people love to blast away so, I try very hard and really exceed in satisfaction there. It's not to say I dont make a mistake here and there, but if I do (like Bob's) I make it right. His correct rods are going out...we exchanged nice emails today.
A couple other points to make you understand what I do for customers and at a cost to me of time, but to help save them money. I ship a few thousand international orders per year and ONLY use USPS because they are 1/3rd to 1/2 the cost of UPS and Fed ex. That means either I stand in line early in the am or late at night, or my son or daughter, so our customers get these savings in shipping costs.
Last week I had a customer in New Zealand who wanted a 32 shell and insert, UPS was 285.00, USPS was 131.00. So, I took the time to make an odd ball custom box curved on the top and sides to keep it under the 108" max size, and stood in line to ship it for 131 VS 285.00, a great savings for him.
Check the current ratings this week for me on Ebay. The man from Germany purchased a suicide knob at 6pm.....needed it it 4 days, so I packed it at 630, got it to the PO before 7pm, and like he says " he shipped it within minutes" and he got it in time!
I am the guy who makes the Model A shock kits. Well a shop for me makes them and I am the distributor. Rather than send a box of nuts/bolts/brackets and shocks, I actually assemble them for my customers, so they can see how they go. Costs me a little more in time and packaging, but its worth it because the feedback is great.
This morning I took 2 model A steering wheels to the PO for a man in Australia..UPS shipping was 145.00, USPS was 79.00 - so I stood in line and he was thrilled...
One last one that might make you smile. I shipped a Ford Logo watch last week to a woman in IL, she had to have this for her husband for Christmas because he saw it and loved it. It was nice, leather band, silver face, Ford authorized, and my last one. Well, she got it and said it would not work, that is was junk and she "was so dissapointed in me"....well when a woman says that it's like a guy saying go......... Well she wanted a full immediate refund to avoid leaving negative feedback that night. I asked if there was a plastic plate on the side holding the winder out and it wasnt there, so the battery was just dead or at least I hoped. I asked her in her shopping this week if she would just stop in a jewler, see if it was just a bad battery and if so, I would cover all the costs. Well, she has a smile on her face tonight, I took care of the whole thing and she gave us great feedback on ebay... "honest she said"..
One last one because I saved Emanuels e/mail to me the other night, another Fortd Barn guy.... He ordered a banjo steering wheel from me, not on Ebay but on my other site. They are on a slight back order, he gave me a few days to get them in and I could not, which now pushed him against the wall for getting it in time for Christmas. He e/mailed me that he found one supplier that had just one left. I gave him a full refund for the one he ordered for me, and paid for 3 day delivery from the other dealer so he would get it in time for the holidays. The note he sent me was fantastic.
So unfortunately I do make an error here and there, but most would say I put customers first.
Merry Christmas to all.....now I have to go out in the garage to pack another 60 orders tonight to make sure they arrive in time for Christmas.
Motomters to Europe, headlights to South America, many orders to Australia, and loads all over te USA.
Thank you,
Mark
Back in July I purchased two stainless steel throttle and spark rods on Ebay . With all the activity ,club meetings and parades going on I set them on the work bench unopened until the end of august they looked great. I sent the seller good feedback on these. Then when I went to install them in the 29 Ford I find they are 3/8ths of an inch shorter than the originals and I cannot get the end piece or spring on . The rods ended flush with the fitting at the bottom and there was no room for the spring or little levers to go on. So I sent an Email to Sullivans garage and asked them about exchanging them and that I had the rods lying on the bench for quite awhile . I was told by Mark to return the rods to him and to attach the email to the rods so they would know about this and what to do. H said he would then send me longer rods. So I shipped them back to Sullivans over a month ago. Since then communication with Sullivans Garage has been very poor I have been told twice that the rods were to be shipped in "A couple of days " but nothing happens and my emails are ignored. Last week I sent an email and said "please just refund my $36.87 and I will just forget about it" There has been no reply . So I do not recommend buying parts from Sullivans garage their communication and follow up support is terrible . B0B in Michigan
