Introduction

Hey Scott: The fact that you're on this forum and that you have the right customer service attitude says something. Since you guys have a new CEO, you should see if he wants to make a statement about his values related to customer service and the changes he will put in place to promote them.

As he is new, it will probably take a bit of time for him to get up to speed . . . but it is very important that he acknowledges areas for improvement AND run a business to address them. We've all heard the 'marketing speak' flow from CEO's who like to say the right thing - would be nice to see what he is willing to commit to actually do?

Take care,
Dale
 
Bored&Stroked said:
Hey Scott: The fact that you're on this forum and that you have the right customer service attitude says something. Since you guys have a new CEO, you should see if he wants to make a statement about his values related to customer service and the changes he will put in place to promote them.

As he is new, it will probably take a bit of time for him to get up to speed . . . but it is very important that he acknowledges areas for improvement AND run a business to address them. We've all heard the 'marketing speak' flow from CEO's who like to say the right thing - would be nice to see what he is willing to commit to actually do?

Take care,
Dale
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He is being very proactive with sales/customer service. I know last week he spent a lot of time listening to phone calls in the call center. I had a meeting with him about 2 weeks and voiced my concerns.
 
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