Via truck freight, liftgate service is always extra, so is rolling the item by pallet jack to inside a building, as well as Residential delivery. We have had customers require all 3 of the above, but they pay for it. Freight companies we use charge around $60 for liftgate. It's all 'safety' and OSHA crap. It basically boils down to money. That being said, your driver was an idiot to just stand there, but we have run into that kind before. Some drivers are helpful and friendly, others are by the book and won't lift a finger.