Corporate America seems to be well versed on how to run a very profitable business into the ground, ie; Sears, Penny's, Montgomery Wards, etc. All three of those company's had the best mail order divisions prior the the invention of the internet.
Wards was the first to shut down it's mail order division, and phase out automotive and appliances, In it's day Wards was the largest tire dealer in the nation. Penny's followed suit. Wards sold off it's stores because the property was in some cases worth more than the company, in other cases the property's had been neglected to the point that nobody wanted to go in them.
The town I live in, So Cal the Wards store sat vacant for over ten years, it was finally demolished and a new Lowes, two banks and three fast food establishments were built in it's place.
KMart suffered the same fate in most of the So Cal area, there again the property had more value than the stores, they were located in areas that had fallen on hard times. Most of these locations have evolved into Wallmart's. Of course in new buildings
Penny's and Sears finally relocated, building very nice new stores, without automotive facilities.. Hmmmmm?
Henry Ford had a lot of one line phrases that are quoted today by many people. I like the one. "When service ceases to be good, it ceases to be a service".
Prior to me starting my own business in 1969 I worked for a company for fourteen years that was the largest in the industry, 58 branches across the US, the majority in California/Nevada.
I sold my business to my son eight years ago, he has prospered, maintaining market share and expanding the business into importing. The business emerged from the recent "depression" in better shape that it was in 2008.
My former employer closed down in 2012, it had shrunk down to one location, located in El Monte.