miniceptor86
Senior Member
Sorry I didn’t catch names, I was totally blown out of the water! Monday morning last following up on a lead for a gear for my windshield roll out regulator I called Chevi-Shop. I got the answering machine which was kinda garbled but left a message anyway even though I was not sure I got the right place. So no call back and I wasn’t too confident I would get one.
Tuesday the phone rings, I didn’t recognize the number, I picked it up expecting silence followed by a vehicle warranty pitch. I said “Hello”.
“Is this Jim?”
“Yes.”
“Hi, this is (???) you called my dad’s shop looking for a gear?”
“Yes I did, for the windshield regulator on my ‘39 Ford”
“He’s in the hospital, they just did a heart bypass and he asked me to check the answering machine and answer the calls if I could. I didn’t know what you were looking for so when I saw him I asked and he said he thought he did. If I find it I’ll call back and make arrangements to send it out”
I was flabbergasted! This guy is recovering from a life threatening operation and he’s worried about taking care of a customer. Not a regular, not an occasional, not somebody ready to spend big money. No a stranger looking for a two bit part.
I still haven’t figured this out, I have never been on the receiving end of this concern for a customer.
Tuesday the phone rings, I didn’t recognize the number, I picked it up expecting silence followed by a vehicle warranty pitch. I said “Hello”.
“Is this Jim?”
“Yes.”
“Hi, this is (???) you called my dad’s shop looking for a gear?”
“Yes I did, for the windshield regulator on my ‘39 Ford”
“He’s in the hospital, they just did a heart bypass and he asked me to check the answering machine and answer the calls if I could. I didn’t know what you were looking for so when I saw him I asked and he said he thought he did. If I find it I’ll call back and make arrangements to send it out”
I was flabbergasted! This guy is recovering from a life threatening operation and he’s worried about taking care of a customer. Not a regular, not an occasional, not somebody ready to spend big money. No a stranger looking for a two bit part.
I still haven’t figured this out, I have never been on the receiving end of this concern for a customer.
