We usually don’t participate in the Bob-Bashing pastime, but a customer mentioned this particular thread and suggested we may want to comment and clarify. It is impossible to address such a large accumulation of remarks, so I will simply focus this post on the point at which the damn began to break.
As a policy, we do not hang up on customers. Even if a customer becomes irate, we attempt to calm the conversation to better resolve the problem. However, if a customer becomes excessively belligerent, profane or personally attacks our representative, we reserve the right to disconnect the call.
If you purchase a part from us and find need to return it, give us a call, let us know what is wrong, and we will work to get the part back. We do have a 30-day return policy, but may extend the period in extenuating circumstances (that said, we do not generally take parts back that have been modified or suffer damage from wear, improper installation/handling or misuse). We warranty our chrome for a full year and rubber for three years against deterioration. If you purchase a part made by us, but bought from a different source (one of our dealers), we ask that you please return the part to that source. We do not demand a robust return policy from our dealers, but if you have an unjust experience with one of our dealers, we would like to know about it.
As for corrosion of a brass part exposed to water (on the underside of a Radiator cap), this may be the result of chemical electrolysis. Basically, there is a chemical imbalance and the water has become acidic. Use a voltmeter to check if your water is holding a charge – if it is, you are suffering from chemical electrolysis. The causes are various (bad additives, long-term build-up of static electricity from a bad ground, maybe a short in the system) and the coolant system may need to be flushed. All aluminum and brass parts in contact with the water need to be checked for excessive corrosion. Always make sure you have clean grounds. We are not definitively stating this is the cause of a badly corroded radiator cap brass underside, but most likely the reason, and we will not accept the item for return. Brass will not so quickly deteriorate under normal conditions. Some of the other Barners will surely be able to chime in more here with some advice.
Bob Drake, himself, does not answer calls in our call center and is very difficult to reach by phone out-of-the-blue. Our service manager, Peter, however is usually available and willing to help with a problem whether you purchased one of our parts or not. If you wish to reach Bob, all mail addressed to Bob Drake is delivered directly to him. If you are unsatisfied with our service or product, cannot reach a resolution with a member of our service team, have questions on a Ford part, or even part suggestions, please write a letter to Bob. It may take a little time, but he often responds. You may also be able to catch Bob at one of the shows - he likes walking around to look at the cars, so keep your eyes peeled.
[FONT="]We know we are not perfect, but work hard to produce good parts for an often difficult array of vehicles in a niche market. We strive to be better and many of you have made us better. Thank you for your long term support and help.[/FONT]
. Go figure that out 
