A disapointed customerr

C

Charlie ny

BANNED
Not my best day or week. I rebuilt a '37-'41 distributor and shipped it out
and got it back a few days later....improper install....probably the tang out of position, not pretty. The customer very upset that I did not detail the installation procedure. Many many jobs go thru my shop every week and
anyone who has called and requested advice can attest to the time I take
answering questions. Wished he would have called, not a cheap fix.
Charlie ny
 
Don't let it get you down Charlie. If someone is unsure of how to do something, they should research it or ask for info. Your reputation is impecable.
If he's mad at you, it's because he's just trying to shun the blame to someone else.

Just my opinion.

Sal
 
It is not your responsibility to explain how to fit it.
It's very unfair to heap that on you.

I'll not say any more.

Mart.
 
I hope the person in question reads this thread. He will not harm your reputation only his own.
 
Charlie, I have one of your Chevrolet Distributors I am about to install in my 8BA, I would appreciate a refresher course on proper installation and the type of coil you recommend.
 
Willit Stop said:
....gotta' be smarter than the distributor.
Click to expand...

Yep.

Charlie, I didn't realize you were in the business of providing installation instruction seminars.
Ya do know, I trust, that the customer is NOT always correct.

Me? I am not as nice of a guy as you. I'd ask him if he would like to purchase another distributor. I may, just may, offer a little discount. Still, i would not eat this one. It's on him.
 
Kube said:
Yep.

Charlie, I didn't realize you were in the business of providing installation instruction seminars.
Ya do know, I trust, that the customer is NOT always correct.

Me? I am not as nice of a guy as you. I'd ask him if he would like to purchase another distributor. I may, just may, offer a little discount. Still, i would not eat this one. It's on him.
Click to expand...

100% Agee with Kube. The installers error should not cost you. Period!!!
 
I agree with Tony & Mike.......Especially since the customer took it off (or a representative of). Good on you for doing what you are doing!!!


MOST of all, thank you for what you do for ALL of Us here on the barn!!!!
 
Charlie, do you need a core? I have a 1940 one sitting in my store room. Almost brought it to you when we came up to get my transmission.
 
Charlie: I have been selling my Flathead to T5 transmission kit since the mid 90's and always include instructions. I am always amazed with the phone calls I get because the customer did not follow or even read the instructions. Keep your chin up.
 
Once it leaves your hands it is not your reasonably. I would cringe some times when i would hand a costumer a crankshaft and bearings knowing they did not have the knowledge to install it. The internet has helped with information and videos. Keep up the good work. 10% of your costumers cause 90% of your trouble.
 
It is very important to understand that the drive tang on the distributor is offset to match the slot in the front of the cam shaft. This is supposed to prevent incorrect installment.
When installing any "bolt on" part, try to insert and turn the mounting bolts before using a wrench. At our shop too often we see such things as bent valves from wrong installation, even when we carefully instruct the person who is doing the job themself.
 
Charlie,

I agree with the gang. Not your fault or responsibility. Understandably, you need to do what will make you sleep easy at night, so good luck.

Tim
 
Reminds me of the person who bought a rebuilt engine and failed to install it properly causing it to break. Then he blamed the engine builder.
 
Charlie, just remember, you can't fix stupid. Read the instructions, and, or, ask questions. It saves a lot of grief later on. Since this is not your fault, put this person at the end of the line.
 
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