Mac's survey

Over the last few years, I have purchased some items from them and of the items I purchased, they worked OK for me. But I did encounter some bad customer service a couple of years ago.
 
They've always acted like you were bothering them when you called.
Kids gave me a gift certificate for Christmas a few yrs ago - refused a faxed copy of it,
wouldn't process my order until they had the actual cert "in hand" (and they are numbered - like a check) Took them over a week and a half to ship my order
No more Mac's - unless they "clean house"
 
ken ct said:
Yea i just got an order in this week,cut my vendor discount down to 5% and went up on most of the prices and there usual high shipping cost and charged me for 2 catologs. I think im done. ken ct.
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...sounds like textbook new owner syndrome to me. A successfull business takes time, learning, mistakes and sacrifices to build.
Folks who buy a business and focus solely on increasing profits, by giving less, can erase years of goodwill in a few short weeks.

To make matters worse...it sounds like they've started with nothing.
Oh well, with nowhere to go but up, maybe they can save it if they wake up.
 
I've never ordered parts from Macs, heeding the warnings from club members and this forum but I did order a catalog last year from their website, I don't remember having to pay for it.
But since then they have been relentlessly emailing me their monthly specials. (which I don't mind as I never get tired of looking at A's and their parts)
No other vendor emails me unless it is to confirm an order.

However, IMHO making all parts offered at the lowest price all of the time and thus not having special monthly mark downs to advertise is the way to get and keep my business.
 
Bill in SoCal said:
Good luck with that - much to overcome.
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Bill, too bad Macs is so far away,
The Dog:cool: & I could work the customer phones! We need the $$$$$ to pay for the new tires from Coker & tubes bought from Macs & they haven't gone flat!
If we couldn't DAZZLE them with BRILLIANCE, we could BAFFLE them with B.S.-------The Dog:cool: just inquired, "Where's my BOOTS"!:confused: Bill W.
 

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I know Macs, Bratton and Snyders. I have parts ordered from all. And I am happy with all three.
The service of Mac is fine. I was always served fast and friendly.
Partially not even a week until the parts came across the Atlantic. Very fast. But,
the freight costs are slightly higher for Macs than for the other. The parts are partly more expensive. For me, all three are fine. About the new owner (Ecklers) I know nothing, because I do not have a say.
Let's see how this develops with the new owner. They need to also give them a chance I think.
Greetings from Switzerland
Barney
 
Ive ordered a good amount of T stuff from Mac's in the past,the LAST Time it took 7 days before they shipped the order. I wont be Sending them a Christmass Card anymore.
 
When did Eckler's take over? I've ordered from them in the past for my '51 Chevy (can I use that word here?) and have been pleased with them. I even had to send back a master cylinder and had no problems. With Mac's when I got my Model A I loved their catalog, it was the best but then lately I found that with Snyders or Brattons the parts were at my doorstep in about 2 days and their shipping was reasonable. Mac's it was over a week before the parts even shipped and their shipping was higher so I haven't used them in some time now.
 
I have had both good and bad experiences ordering from Mac's,if you pay the Extra $3.50 the order goe's out quicker,and very slow to ship if you don't. but what a relief to get the part you need.I order from them when my preferred Vendor is out of stock on the pieces I need. Did not bother to fillout the Survey they sent
 
700rpm said:
Well, I might just be lucky, but, at least under the old owners, I never had any troubles or complaints. Haven't ordered from the new owners. I always liked their dog mascot.
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I spent a lot of money there too--No complaints. Sometimes the stuff gets here in two days. Wow. Can't complain about that.

And I have never been charged for a Catalog from Mac's.

TM
 
So it's OK to bag on MAC's, but not OK to mention a real life experience that didn't go well with Brattons? Double standards...
 
I have delt with Macs, they are not my idea of a good supply house as I feel that the people that take the orders are not knowledgeable in what they sell,many parts seem to be poor quialty and shipping is high.
 
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